Who we are

Evan's Cash For Cars buys and removes end-of-life vehicles in Calgary and Airdrie, Alberta. In this policy, “we”, “us” and “our” mean Evan's Cash For Cars.

We are responsible for the personal information under our control and handle it in line with Alberta’s Personal Information Protection Act (PIPA). Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) also applies when personal information is transferred across provincial or national borders.

Information we collect

We collect only the information we need to respond to you and to buy or remove your vehicle.

Enquiry form: what you’re looking for; your vehicle’s make, model and mileage; your full name, phone number and email address; the street address and postal code where the vehicle is located; and how you prefer to be contacted.
Phone, SMS, WhatsApp and email: your phone number or email address, and anything you choose to share with us, such as vehicle details or photos.
Pickup and purchase: information needed to confirm the vehicle and complete the sale, such as details that confirm the vehicle’s identity and ownership under standard Alberta vehicle transfer procedures.
Website technical information: this website does not use cookies, and it does not track you across other websites or show you advertising. Our website hosting provider measures overall website usage for us — such as page views, the website you arrived from, and general country, browser and device type — without using cookies and without building a profile of you. Our hosting provider may also automatically process technical information, such as IP addresses, browser type and the pages requested, to deliver and protect the website.

How the enquiry form sends your details

When you press “Submit”, your details are sent over an encrypted connection to a lead-delivery service that our website provider operates for us. That service checks the enquiry for spam, emails your details to our team, may send you a confirmation email, and records your enquiry in our customer relationship management (CRM) system so we can follow up.

Along with the details you enter, the form sends the name of the form and the address of the page you sent it from, so we know where your enquiry came from. The form also contains a hidden anti-spam field that you don’t need to fill in.

How we use your information

To respond to your enquiry and give you a cash offer.
To confirm whether your vehicle qualifies and to schedule pickup and towing.
To complete the purchase, payment and vehicle transfer.
To contact you by your preferred method about your enquiry or pickup.
To keep records we need for legal, tax and accounting purposes.
To keep this website secure and working.

We use your information only for these purposes, for other purposes you agree to, or as the law requires or permits.

By filling in the enquiry form or contacting us, you consent to our collecting and using your information for the purposes described above. You can withdraw your consent at any time by contacting us, subject to legal or contractual restrictions, such as records of a completed vehicle purchase that we must keep. If you withdraw consent, we may not be able to complete your enquiry.

We do not sell or rent your personal information. We share it only when needed:

Service providers that help us operate, such as our email provider, our website hosting provider, the lead-delivery service our website provider operates for us, our customer relationship management (CRM) system and the messaging services you choose to contact us through. They may use your information only to provide their service to us.
Messaging services you choose: if you contact us on WhatsApp, your messages are also handled by WhatsApp (operated by Meta) under its own terms and privacy policy. Calls and SMS are carried by telephone service providers.
When the law requires or permits it, for example to respond to a lawful request from a government authority or to meet vehicle transfer and recordkeeping obligations.

Service providers outside Canada

Some of our service providers, including our email provider, our website hosting provider, our lead-delivery service, our CRM system and WhatsApp, may store or process personal information outside Canada, mainly in the United States and in other countries where those providers operate. They do so to deliver email, host this website, measure website usage, receive and record enquiries, and carry messages on our behalf.

Information stored outside Canada may be subject to the laws of those countries, including lawful access by courts, law enforcement or national security authorities. To ask about our policies and practices for service providers outside Canada, contact our privacy contact listed below.

How long we keep information

We keep personal information only as long as we reasonably need it for the purposes described in this policy, including legal, tax and accounting requirements. When it is no longer needed, we securely delete or destroy it.

How we protect information

We use reasonable security measures to protect personal information against loss, theft and unauthorized access, use, disclosure or modification. No method of sending information over the internet is completely secure, so please don’t send sensitive information such as banking or credit card details by email, SMS or WhatsApp.

Access and correction

You can ask to see the personal information we hold about you, ask how it has been used or disclosed, and ask us to correct it if it is inaccurate or incomplete. Please send your request in writing to our privacy contact.

We will respond within 45 days, as PIPA requires, or tell you in writing if we need to extend that time as the Act allows. We may need to confirm your identity before releasing any information.

Questions and complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta. For personal information transferred across provincial or national borders, you can also contact the Office of the Privacy Commissioner of Canada.

Links to other services

This website links to services we don’t control, such as WhatsApp. Their own privacy policies apply when you use them.

Children

Our services are intended for adults who own or are responsible for a vehicle. We don’t knowingly collect personal information from children.

Changes to this policy

We may update this policy when our practices or the law change. The “Last updated” date at the top of this page shows when it was last revised.

Contact us about privacy

For privacy questions, access or correction requests, or concerns, contact our privacy contact:

Privacy contact: Owner, Evan's Cash For Cars
Email: [email protected]
Phone: (403) 559-9168
Mail: 449 Midtown Pkwy SW, Airdrie, AB T4B 4E3, Canada

Privacy Policy